Frequently Asked Questions
Everything you need to know about your Vitaly order.
What materials are used in Vitaly jewelry?
Most of our pieces are crafted from 316L stainless steel, a highly durable and recyclable material that does not rust or tarnish. Some collections also feature recycled glass, pearls, or lab-grown stones.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping varies by location but generally takes 7-14 business days. Express options are available at checkout.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included. Please note that certain sale items may be final sale.
How do I find my ring size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Does Vitaly jewelry contain nickel?
Our 316L stainless steel is surgical grade and hypoallergenic. While it contains trace amounts of nickel, it is chemically bonded to the metal and typically does not cause reactions for those with sensitivities.
How should I care for my pieces?
To maintain the finish, we recommend cleaning your jewelry with a soft cloth and mild soap. While our stainless steel is water-resistant, we suggest avoiding harsh chemicals and salt water to ensure longevity.